Shipping policy

At Overland Mobile Installs, we aim to provide the best possible service to ensure your gear reaches you quickly and safely. Below, you’ll find details about our shipping process, delivery times, and costs.

All shipping prices listed are for shipping to the lower 48 US states. Freight forwarding addresses within the United States are permitted. Freight forwarding fees and shipping arrangements are the customer's responsibility and should be arranged with the international shipper before placing the order. 

Most of the products we sell are shipped direct to you from a manufacturer or distributor, and we will forward tracking information as soon as we have it. Tracking numbers may take up to 24 hours to become active. If you have not heard from the shipping company within 3-5 days after you have received tracking information, contact the shipping company with your tracking details.

Shipping Rates

Standard orders ship through UPS Ground. Cost depends on delivery location and item.

Order Processing Time

Orders are processed and shipped within 1-2 business days after purchase. Please note that orders placed on weekends or holidays will be processed the following business day. You will receive a confirmation email once your order has been shipped, along with a tracking number to follow your package’s journey.

International Shipping

We currently do not offer international shipping to countries outside of the continental US.

Tracking Your Order

Once your order is shipped, we’ll provide a tracking number so you can monitor its progress.

Shipping Delays

While we strive to meet the stated delivery times, shipping delays can occasionally occur due to factors beyond our control (such as carrier delays, weather conditions, or customs holds). If you experience any significant delay, please reach out to us at installs@overlandwindowinstalls.com, and we will work to resolve the issue as quickly as possible.

Lost or Stolen Packages

Overland Mobile Installs is not responsible for lost or stolen packages once delivery has been confirmed. However, if you suspect your package has been lost or stolen, please contact us at installs@overlandwindowinstalls.com, and we will assist in filing a claim with the carrier.

Undeliverable or Returned Packages

If a package is returned to us due to an incorrect address or other delivery issues, we will notify you immediately. Shipping fees for resending the package may apply. To avoid delivery problems, please ensure all shipping information is accurate when placing your order.

Our shipments usually arrive perfectly intact - however, sometimes shippers are not as careful with our product as we would like. When your shipment arrives, please make the driver wait (they are required to) and examine your package carefully for any damage. 

If there is any, refuse the shipment, have the driver note the damage on the Bill of Lading and give you a signed copy (without this, we cannot make a claim with the shipping company for damage). Please e-mail us photos and description of the damage as soon as you can.